How to make a claim
Making a Claim
You must notify the Builder in writing as soon as You become aware of any issue with the Works or the Sub-Works (as applicable) that you consider may be a Structural Defect or Workmanship and Materials Defect. After You have contacted the Builder, You must promptly notify Us that You have discovered an issue that may give rise to a claim under this Guarantee and confirm that You have informed the Builder.
If the Builder:
- refuses to fix the Structural Defect or Workmanship and Materials Defect: or
- has not completed the required remedial work within 90 days of being notified by You of the Structural Defect or Workmanship and Materials Defect then, You may make a claim under this Guarantee
Any claim under this Guarantee must be notified to Us in writing at:
Halo Guarantees Limited
PO Box 13415
Tauranga Central
Tauranga 3141
or email [email protected]